About us – SORVANNI

Terms & Conditions

Effective Date: 07.13.2025
Welcome to SORVANNI. By accessing, browsing, or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General

These terms apply to all users and customers of our website.
By using our site, you confirm that you are at least 18 years old or are using the site under the supervision of a guardian.

2. Product Information

We ensure that all product information (name, price, description, etc.) is accurate and up-to-date.
All caps are manufactured in-house, offering authenticity and originality.
Colors may appear slightly different on-screen due to individual device settings.

3. Pricing & Payment

All prices are in Bangladeshi Taka (BDT) and include VAT unless otherwise stated.
Payment Method: Cash on Delivery (COD) only.
Full payment must be made at the time of receiving the product.

4. Order Confirmation & Delivery

Upon placing an order, you’ll receive confirmation via SMS or email.
Delivery typically takes 2–5 business days, depending on your location.
We work with trusted couriers, but delivery timelines may vary.

5. Return & Exchange Policy

We maintain strict quality control and inspect each product thoroughly before shipping. As a result, receiving a damaged item is extremely unlikely.
However, in the rare case of receiving a damaged or defective product, customers may request a return or exchange under the following conditions:
- You must report the issue within 3 days of receiving the product.
- You must provide valid proof (photo/video) and a clear explanation.
- The return request will only be approved after discussion and mutual agreement with our support team.
- The product must be unused, unwashed, and returned in its original packaging.
We do not accept returns or exchanges for reasons such as change of mind, size dissatisfaction, or personal preference.

6. Intellectual Property

All product designs, logos, visuals, and content on our website are the intellectual property of [Your Brand Name].
Unauthorized use or reproduction of any content is strictly prohibited.

7. User Responsibilities

You agree not to:

Misuse the website or engage in fraudulent activity.
Spread false information or defame our brand.
Attempt unauthorized access to our systems or user data.

8. Limitation of Liability

We are not liable for indirect or incidental damages resulting from website use or product purchase.
Our liability is limited to the purchase amount of the specific product.

9. Updates to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be updated here. Continued use of our website implies your acceptance of the latest terms.